Crowne Plaza Indianapolis-Dwtn-Union Stn By Ihg, Indianapolis - Reviews, Room Options & Prices 2025

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About the Hotel

123 West Louisiana Street, Indianapolis, Indiana, United States of America, 46225

Crowne Plaza Indianapolis-Dwtn-Union Stn By Ihg, a 4-star hotel listed on the National Register of Historic Places, occupies America's first Union Station in Downtown Indianapolis. The hotel features 26 authentic 1920s Pullman train car rooms and 55000 sq ft of event space including the historic Grand Hall Ballroom.

Historic Train Car Rooms

The Crowne Plaza accommodations include traditional rooms with king or queen beds, ergonomic workstations, and Keurig coffee makers. The unique Pullman train car guest rooms sit on their original tracks on the second floor, offering a distinctive historical experience.

Two Signature Restaurants

123 West Restaurant serves American cuisine for breakfast and select event lunches, while Taggart's offers dinner service and hand-crafted cocktails. Both restaurants are located off the main lobby, with 123 West paying homage to the original Union Station site.

Fitness and Recreation

The 24-hour state-of-the-art fitness center features weights, mats, and exercise balls. The indoor pool provides year-round swimming access.

Downtown Entertainment Hub

Indianapolis Crowne Plaza stands in the heart of the city's entertainment district, steps from Bankers Life Fieldhouse and Lucas Oil Stadium. The hotel connects to the Indiana Convention Center via skywalk, with the Indianapolis Zoo and Children's Museum within 3 miles.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

3 persons

24 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

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Premium King Room

Max:

2 persons

27 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

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Standard Queen Room

Max:

4 persons

27 m²

Bed options:

2 King Size Beds

Shower

Coffee machine

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Getting around

A guide to all available transportation options

City Center

Indianapolis2300 ft

Airports

Indianapolis International (IND) 12.4 mi

Mount Comfort (mqj) 18.3 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Delicious On-Site Dining

“I had the pleasure of dining at both restaurants within the hotel, and I must say the food was delicious and reasonably priced for the area. Each bite was a good experience, showcasing the culinary talent present at this hotel.” view full review

Unique Train Car Rooms

“One of the highlights of my stay was the unique Pullman car room I booked. It was clean and offered a fantastic experience, especially for those intrigued by train travel. My kids absolutely loved climbing into the train car, which added a fun twist to our accommodations.” view full review

Functional Yet Cozy

“The bathroom may be small, but it was fully functional and served its purpose well. It had all the essentials, and despite its size, it felt cozy and intimate, perfect for a comfortable stay.” view full review

Comfortable and Clean

“The bedroom was nice and clean with a comfortable bed. I appreciated the inviting atmosphere, and it made for a restful night’s sleep. Additionally, the room featured a cute red couch and a writing desk, which provided a nice touch for relaxation.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Baggage storage
Allergy-free rooms
Elevator
ATM/Cash machine
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center

Services

Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Children's buffet

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Leisure/ TV room

Room features

Air conditioning
Heating
Sitting area
Tea and coffee facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

123 West Louisiana Street, Indianapolis, Indiana, United States of America, 46225

Map view

123 West Louisiana Street, Indianapolis, Indiana, United States of America, 46225

City landmarks

Stadiums

Bankers Life Fieldhouse

2700 ft

Museums

The Eiteljorg Museum

4400 ft

Square

Soldiers and Sailors Monument

2600 ft

Zoo

Indianapolis Zoo

1.4 mi

Monuments and Landmarks

Indiana World War Memorial

4800 ft

Museums

Indiana State Museum

4400 ft

Square

Monument Circle

2600 ft

Baseball Stadium

Victory Field

3500 ft

Museums

NCAA Hall of Champions

5200 ft

Public Building

Indiana State Capitol

2800 ft

Broadway Theatre

Fountain Square Theatre

1.4 mi

551 W Merrill St

The Crane Bay Event Center

2700 ft

200 E Washington St

City-County Building Observatory

2800 ft

421 W Ohio St

9-11 Memorial

3000 ft

Church

Christ Church Cathedral

2600 ft

Spa Center

Studio 2000 Salon & Day Spa

2400 ft

West New York Street

Military Park

4800 ft

Square

Indianapolis War Memorial

4400 ft

801 W Washington St

White River State Park

4700 ft

Garden

White River Gardens

1.4 mi

Nearby

Convention Center

Indiana Convention Center

2000 ft

Mall

Circle Centre

1400 ft

Church

Saint John the Evangelist Roman Catholic Church

700 ft

500 S Capitol Ave

Peyton Manning Statue

1100 ft

450 S Meridian St corner of McCarthy and Henry

Rolls-Royce Heritage Trust

1200 ft

Museums

Rhythm Discovery Center

1900 ft

Indianapolis

SpaceQuest Planetarium

2000 ft

200 S Meridian St #220

The Escape Room Indianapolis

1100 ft

Indianapolis

Lockerbie Square

2000 ft

Wholesale District

1100 ft

Restaurants

The Severin Bar

500 ft

40 Jackson Pl

1913 Restaurant

800 ft

40 Jackson Pl

Slippery Noodle Inn

1000 ft

372 South Meridian Street

Ram Restaurant & Brewery

900 ft

140 S Illinois St

The Old Spaghetti Factory

1100 ft

210 S Meridian St

Ike & Jonesys

800 ft

17 Jackson Pl

Claddagh Irish Pub

900 ft

234 S Meridian St

Hooters

1000 ft

25 W Georgia Street

Taps and Dolls

1100 ft

247 South Meridian Street

Reviews and Ratings

Feedback from previous guests about their experience.

84%

enjoyed the hotel and would happily stay again

8.4/10

Great

Rooms

7.0

Location

9.6

Service

6.8

Dining

7.6

4/5 based on 986 reviews

#33 of 199 hotels in Indianapolis based on Tripadvisor

Craig

United States of America, March 2025

7.0/10

I had a good experience at Crowne Plaza Indianapolis. The location is wonderful, especially with the indoor skywalk connecting to the Indiana Convention Center. But I did face some noise issues due to a wedding event, which disrupted my sleep. The hotel blends its unique history as a former train station with modern amenities nicely, making it a charming stay overall.

Rooms

8.0

My room had a unique charm, but I struggled with low natural light. It was rather quiet aside from the occasional train sounds since I wasn't in a train car room this time. The train car rooms seemed fascinating and something I might try on my next visit.

Service

9.0

The valet service was really good and very professional, especially when it came to retrieving my forgotten items. The front desk staff were friendly and informative, guiding me well during my stay.

Location

10.0

Being in an old train station is a highlight. The connectivity to nearby food options and event venues is extremely convenient, especially when dodging unpredictable weather.

Dining

8.0

I really enjoyed the breakfast buffet. The variety was impressive, with fresh pastries and hearty options, though I feel they could improve it even more.

Facilities

9.0

The hotel has a beautiful vintage character, and despite some ongoing renovations, I could see it being excellent once complete. They offer a range of amenities like dry cleaning and room service that added to my experience.

Wayne

United States of America, March 2025

5.6/10

I had a good experience staying at the Crowne Plaza Indianapolis, particularly because I stayed in one of the unique train cars. 🚂 The hotel was very clean and ideally located near the convention center and Lucas Oil Stadium. However, there were some challenges with the front desk service during check-in which took longer than expected. Overall, I would consider returning due to the nice stay, especially the breakfast! 🍳

Rooms

8.0

I enjoyed the unique experience of staying in a train car, though the room was a bit small. It was clean and comfortable, but some rooms have limited natural light.

Service

6.0

The front desk staff were friendly and patient, but I encountered some check-in delays that could be improved.

Location

9.0

The location is excellent, making it easy to walk to various downtown attractions and directly connected to Lucas Oil Stadium via a skywalk.

Dining

8.0

The restaurant served one of the best omelettes I ever had, with reasonable prices for a hotel restaurant.

Facilities

7.0

The hotel offers various amenities like room service and valet parking, though parking fees were a bit steep at $40 per night.

Arthur

United States of America, January 2025

7.0/10

I had a mixed experience during my stay at Crowne Plaza Indianapolis-Dwtn-Union Stn. The location is fantastic with easy access to restaurants and Lucas Oil Stadium, but the noise from the subway station made it difficult to get a good night’s sleep. While the staff was friendly and helpful, I encountered issues with the room's cleanliness and size, which didn't match my expectations given the price I paid.

Rooms

5.0

My room was spacious but had a small internal window that overlooked a hallway, making it feel dark and cramped. Additionally, I noticed cleanliness issues that detracted from my overall comfort.

Service

6.0

The front desk staff was very friendly and knowledgeable, making my check-in easy. However, they couldn’t help with room changes due to the hotel being fully booked.

Location

9.0

Being near Lucas Oil Stadium was perfect for my stay, with plenty of dining options within easy walking distance. The location was ideal for enjoying local attractions.

Dining

6.0

The dining experience was okay; I enjoyed the buffet breakfast, which had a decent variety. However, the restaurant service could have been better.

Facilities

7.0

The hotel had an inviting pool area, but its setup felt uncomfortably like it was part of the lobby. I appreciated the valet service, which was efficient and convenient.

Susan

United States of America, November 2024

7.4/10

I had a mixed experience during my stay. The unique train car rooms presented some charm, but my check-in process was quite frustrating and prolonged. The hotel’s location near Lucas Oil Stadium was perfect for my needs, and staff were attentive, although the housekeeping could have been better.

Rooms

6.0

I enjoyed a room overlooking the pool, which was lively until the pool closed at 10 pm. The decor was charming, but my room felt slightly outdated. I had a fridge and a Keurig machine, which was a nice touch.

Service

6.0

The front desk staff were not as welcoming as I had hoped, but they were helpful in guiding me through my stay. I did experience delays at check-in, and some staff seemed overwhelmed during peak check-in hours.

Location

10.0

The hotel's location was really convenient for exploring downtown. It was within a short walking distance to the NFL stadium and several restaurants, which made it easy to get around.

Dining

8.0

I found the dining options at the hotel to be quite good, with meals delivered promptly. The food was delicious, but I wish there had been clearer signage for dining hours.

Facilities

6.0

I appreciated the valet service and the array of amenities offered. However, housekeeping seemed to overlook some cleanliness details which detracted from the overall experience.

Alex

United States of America, October 2024

7.4/10

My recent stay at Crowne Plaza Indianapolis-Dwtn-Union Station was a mixed experience. The uniqueness of staying in a train car added an interesting twist, though the noise levels and cleanliness left much to be desired. The location was fantastic for exploring downtown and nearby events, and the friendly staff made my stay more enjoyable. Overall, it was a nice visit, but with notable drawbacks.

Rooms

8.0

I stayed in one of the authentic train cars, which was a fun experience, though I found the room to be quite narrow and somewhat noisy due to the trains above. The steep stairs to the room may pose a challenge for those with mobility issues.

Service

7.0

The staff were incredibly friendly and accommodating. They efficiently handled my requests, and even the room service was prompt. However, I did encounter issues with cleanliness in my room that needed addressing.

Location

10.0

The hotel’s location was perfect, with easy access to Lucas Oil Stadium and downtown attractions. The enclosed walkway to the Convention Center was a good surprise, especially in cold weather.

Dining

8.0

I found the restaurant on-site to be quite good, with a nice variety of food options. The breakfast buffet was well-stocked and fresh, though I should have been cautious about opting for the buffet as a solo traveler.

Facilities

6.0

Facilities included convenient room service and valet parking. However, I faced issues with housekeeping and the lack of cleanliness in my room, which took away from the overall comfort.